Tracking An Order

When is it possible to track an order?

Once you make a purchase, we know you’re eager for it to be delivered. Tracking numbers make it easy to determine just where your package is in the shipping process. Each package is assigned a number, and generally that tracking number will appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier’s tracking system. That means that although your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.

Orders placed on may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

The status of your order is easy to find using one of these methods:

  • Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order. If you don’t see a message in your inbox, be sure to check your junk mail as well just in case our message was redirected there.
  • Visit the website. You may sign in at for your Order History at any time. Information about your open orders, including tracking and past orders, is available.
  • Visit the website. If you do not have an account, you may check the status of your order by clicking on the Check Order Status link in the footer or under My Account.
  • Contact us. If you still have questions about your order, please email Customer Service or call 1-877-841-2219 and we’ll be happy to help you track down your order.

How is order status different from tracking information?

Order status is information supplied by, and tells you the progress of your order between the time
you placed it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by
a carrier (UPS or USPS) that may provide tracking information until your order is delivered.* The
tracking information is accessible from your Order History on our website once it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.