Frequently Asked Questions/Contact Us
For answers and information on many common topics, simply select a subject below and click “continue” for more information. Of course, you can always contact Online Customer Service or call our Customer Service Department at (877) 841-2219 if the information doesn’t answer your question. Many questions regarding the status of your order can be answered very quickly by signing in to My Account or Order Tracking.
I have a question about an item
- How do I find an item I’m looking for on Haggar.com?
- Where can I find more information about an item?
- How do I add items to my Shopping Bag?
- How do I check an item’s availability?
- How do I know when my item(s) will arrive?
- How can I make changes to my Shopping Bag?
How do I find the item I am looking for on Haggar.com?
There are a few different ways to find just what you are looking for on Haggar.com. You can enter a keyword or descriptor in the search field at the top of the page: this will pull up any items that match your search criteria. Or if you know the specific item number, you can enter it in the search field, which will take you directly to the description of that item. You may also browse the site using the category links at the top of the Home Page. Once you click on one of these categories, you will be provided with additional filters such as fit, color or size to narrow your results.
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Where can I find more information about an item?
If you are interested in an item on Haggar.com and would like to learn more about it, simply click on the image of that particular product. This will take you to a Product Detail page that provides an overview and details regarding that item.
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How do I add items to my Shopping Bag?
To add an item to your Shopping Bag, follow these simple steps:
- Click on the image of the item to go to the Product Detail page or select the Quick Shop option.
- Make any required selections, such as size, color and quantity, for the item you want to purchase using the drop-down menus. (If a size or color is not listed in the drop-down menu, it is out of stock and is not available for purchase.)
- Make note of the Item Availability. (This tells you when we expect the item to leave our warehouse. The time it takes for the item to arrive at its destination also depends on the shipping method you select during Checkout.
- Click the “Add to Bag” button to add the item to your Shopping Bag.
How do I check an item’s availability
An item’s availability is noted in the Quick Shop pop-up window and on the Product Detail page as “In Stock” or “Out of Stock.” (See note above.) Most items on our site are in stock and ready to ship right away. If an item is indicated as “Out of Stock” it is not available for purchase at this time.
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How do I know when my item(s) will arrive?
During Checkout, we will provide you with an approximate time it will take for your purchase to leave the warehouse and ship to its destination. For more information about delivery of your items, click here. Haggar orders ship during business days, Monday through Friday, excluding federal holidays within the United States. You will receive a shipment confirmation email containing your tracking information and a link to the carrier’s website as soon as the order has shipped via the shipping method you selected during Checkout. If you still have questions, feel free to contact Online Customer Service or call our Customer Service Department at (877) 841-2219 and we’ll be happy to assist you.
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Making Changes to Your Shopping Bag
Once you have items in your Shopping Bag, you can easily make the following changes: Update Order Quantity. If you wish to update the order quantity of any item in your Bag, simply type the desired quantity next to the item and click “Update Bag.” Remove an item from your Shopping Bag. If you have changed your mind about an item and wish to remove it from your Bag, simply click “Remove from Bag” to the side of the item or change the order quantity to zero and click “Update Bag.” Return to Shopping. Not quite done filling your bag with great looks from Haggar.com? Just click “Continue Shopping” and you can go back to browsing our site. Items in your Shopping Bag will remain until they are purchased, or removed. Once you are ready, you may return to your Shopping Bag by clicking “Shopping Bag” at the top of any page. If you still have questions, feel free to contact Online Customer Service or call our Customer Service Department at (877) 841-2219 and we’ll be happy to assist you.
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How do I check on my order?
- How do I view the status of my order?
- How do I track the location of my order?
- Why hasn’t my package arrived yet?
How do I view the status of my order?
At Haggar.com, we know you are eager to have your items arrive, and our site makes it easy to check on the status of your open orders anytime by visiting our Order Tracking page. It’s the easiest and fastest way to get up-to-date information on your shipment. Keep in mind that order information may not appear on Haggar.com in your Order History for up to one hour after the order has been submitted.
When you click on Order History, you will be prompted to log in with the e-mail address and password you used to place your order. Once you have signed in, the Order Tracking page can provide you with detailed information about your current and past orders.
Most orders follow this sequence:
1) Submitted and processing: Your order has been submitted into our system and the information you entered during Checkout is being processed. This means the process of locating the inventory in our warehouse, approving your payment and verifying the shipping destination has begun.
2) Item(s) located in stock: The items that you ordered are available and have been located in our warehouse. It won’t be long until they are on their way to their destination.
3) Shipped on: 00/00/0000: The date listed indicates when your order shipped from our warehouse and that it is on its way to the designated shipping destination. Additionally, when you make a purchase at Haggar.com, you are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order, so be sure to check your Inbox for messages regarding your Haggar.com purchases.
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How do I track the location of my order?
Once your order has been shipped, any available tracking information will be listed on this page, including the tracking number. The tracking number allows you to check the shipping status and location of your order through the shipping company. Typically, it takes up to 48 hours after an item leaves our warehouse for the shipping company to be able to track it, so if you do not see the information immediately, check back.
All questions regarding the status of a package with a tracking number should be directed to the shipping company (UPS or U.S. Postal Service). To contact the shipping company, simply click on the tracking number noted on the Order Tracking page. You’ll be redirected to their website, where more information is available. When we begin the fulfillment process on your order at our warehouse, we assign it a tracking number. This number will appear on our website, along with your order information, approximately 48 hours after you check out. This is because even though your package may have already shipped from our warehouse and is on its way to you, the package has to be checked into the carrier’s tracking system. Different carriers and various shipping methods are available on Haggar.com during Checkout, and each has slightly varying time frames regarding when tracking information becomes available.
Orders placed on Haggar.com may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on Haggar.com will not offer tracking information but will still offer order status and other details.
If you still have questions about tracking your order, feel free to contact Online Customer Service or call our Customer Service Department at (877) 841-2219 and we’ll be happy to assist you.
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Why hasn’t my package arrived yet?
There are a couple of factors that affect delivery time of your Haggar.com purchases. The first is Item Availability. If you purchased items that were not currently In Stock, they may take longer to leave our warehouse. Item Availability is noted in the Quick Shop pop-up window and the Product Detail page for each item on our site. Click here to learn more about Item Availability.
Another two factors are the shipping destination and designated shipping method. During Checkout you can select the type of shipping you would like and how quickly you would like your package to arrive. Items are shipped during business days (Monday through Friday), excluding federal holidays within the United States. Some addresses may require more shipping time. During Checkout, we provide an Estimated Delivery Date, but the actual delivery date may vary somewhat.
If you still have questions, feel free to contact Online Customer Service or call our Customer Service Department at (877) 841-2219 and we’ll be happy to assist you.
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I have a question about an order I have received
- What is your return policy?
- What is your return address?
- What should I do if I received the wrong item, color or size?
- How do I exchange an item?
What is your Return Policy?
We want you to love your purchases from Haggar.com. If you are not fully satisfied with something you have purchased, you may return it within 90 days after the delivery date for a full refund of the purchase price. To make things easy, Haggar.com even offers return service free of charge. Included in every package is a prepaid label on the bottom of your purchase receipt. Simply cut the label off the bottom of the purchase receipt, attach the label to your package, and take the package to a UPS pick-up location. The item must be returned in new condition, with all tags and labels attached, in the original container (whenever possible), and with a copy of your order receipt to ensure credit. For more information about making a return and step-by-step instructions, click here.
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What is your return address?
The address for making returns to Haggar.com is: Haggar.com Attn: Returns Department 350 Omega Parkway Shepherdsville, KY 40165 In order for you to receive full credit when making a return, the merchandise needs to be in new condition and must be accompanied with certain documentation. For complete information about making a return and step-by-step instructions on what to include in your package, click here.
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What should I do if I received the wrong item, color or size?
We do our very best to ensure that you get exactly what you ordered, but occasionally, the wrong item makes its way to one of our customers. If we happened to ship you the wrong item, we want to make it right as quickly as possible. Please contact our Customer Service Department at (877) 841-2219 immediately so we can get the right item in the mail to you.
Before you call, please be sure to have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. When you call, we will need a detailed description of the difference between the item you ordered and the item you received.
In the meantime, you will need to return the incorrect item free of charge using the provided return shipping label. If for some reason you no longer have the return label, please click here to obtain one.
How do I exchange an item?
Unfortunately, we currently do not accept exchanges. However, you can simply return the unwanted item by following the Return Instructions on the packing slip and then re-order the desired item at Haggar.com. For more information about making a return and step-by-step instructions, click here
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I want to change or cancel my order
Unfortunately, after you have clicked “Send My Order,” you cannot cancel or change your order.* In order to provide prompt service, our system is designed to process and ship orders immediately. However, if you do not wish to keep the items once they have arrived in the mail, simply return them free of charge by following our Return Instructions using the pre-paid addressed mailing label.
*In the event that you receive an e-mail notifying you that we are unable to process your payment information, you will be given the option to cancel your order. If you receive such an e-mail and wish to cancel your order, please contact us immediately at (877) 841-2219 and we’ll be happy to assist you. If you still have questions, feel free to contact Online Customer Service for more information.