Occasionally, an order or parts of an order may be cancelled by our website for specific reasons. These reasons include:

  • The item(s) is/are unavailable
  • Difficulty in processing your payment information
  • Inability to ship to the address provided
  • Existence of a duplicate order

If your order is cancelled, you will receive an important notice via e-mail explaining the reason for the cancellation, and you will not be billed for any cancelled items. In the event that you still want to purchase an item that was cancelled, the order cannot be reprocessed and you will need to resubmit the purchase through our website. If you are interested in purchasing items similar to ones that are no longer available, you can contact our Customer Service Department at 1-877-841-2219 for recommendations.

Customer Requested Cancellations

Unfortunately, after you have clicked “Send My Order,” you cannot cancel or change your order.  In order to provide prompt service, our system is designed to process and ship orders immediately. However, if you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions using the pre-paid addressed mailing label.

However, in the event that you receive an e-mail notifying you that we are unable to process your payment information or that one or more of your items are unavailable, you will be given the option to cancel your order. If you receive such an e-mail and wish to cancel your order, please contact us immediately at 1-877-841-2219 and we’ll be happy to assist you. If you still have questions, feel free to contact Online Customer Service for more information.